As we prepare to enter another year 2014, we are excited to share with you that our office is a proud participator of PCMH. You are probably asking what this means and what does it have to do with me. Let me explain to you how this will help enhance your care in our office. PCMH stands for PATIENT CENTERED MEDICAL HOME.
PATIENT CENTERED meaning: To provide care that is relationship based with orientation toward the whole person, understanding and respecting each patient's unique needs, culture, values and preferences.
COMPREHENSIVE CARE meaning: Accountable for meeting the large majority of each patient's physical and mental health care needs including prevention and wellness, acute and chronic care through a team of care providers that include, front office staff, nurses, medical assistants and of course the medical provider being either the MD or ARNP.
COORDINATED CARE meaning: Taking care of ALL your healthcare needs. Coordinating care with hospitals, home health where applicable, referring to specialty doctors when needed to provide any specialty needs that the provider feels is appropriate for your medical needs and care.
ACCESS TO CARE meaning: Shorter wait times for urgent needs, (we offer same day appointments for emergent care when needed), extended office hours (Now open till 6pm on Wednesday and Friday evenings), as well as around the clock telephone access to a member of the care team. Did you know that you can now access your records on line as well? We can set you up with a temporary password here in the office then you will be able to change it at home and access your records 24/7. Please inquire at front desk for your password.
QUALITY AND SAFETY meaning: A commitment to quality and quality improvement by using on going support tools to guide decision making with patients such as measuring and responding to patient experiences and satisfaction through surveys. WE WELCOME YOUR IDEAS AND HAVE A NEW SUGGESTION BOX IN THE FRONT LOBBY BY CHECKOUT FOR YOUR IDEAS. PLEASE TAKE THE TIME TO HELP US OUT AND GIVE US INPUT EITHER POSITIVE OR NEGATIVE SO WE CAN USE THE INFORMATION YOU PROVIDE TO HELP US BETTER SERVE YOU!
Please know that I am available at any given time to speak with you individually to address any issues you may need to discuss. Also my direct extension is 119 and I will return your call the same day if possible or certainly the next day.
Thank you for choosing our office to be part of such a trusted entity of your life.
Regina Peacock, Director
New extended office hours for your convenience.
Monday 8:00am - 5:00pm
Tuesday 8:00am - 5:00pm
Wednesday 8:00am - 6:00pm
Thursday 8:00am - 5:00 pm
Friday 8:00am - 6:00pm